Chromebook Issues

Common Chromebook Troubleshooting

Camera Not Working: When logging in, they want to make sure to allow the app or program to access the camera. In the top left of the page, next to the URL, there should be an icon you can click on, this will allow you to select 'Site Settings'.  From the site settings menu choose to 'Reset Permissions'.  You should then be prompted to refresh the page that's trying to access your camera. It should say “Allow _____ to access camera”.  Webcam/Microphone Article

Cannot Access/Slow Chromebook: First, try a hard reboot by holding the "Refresh" and "Power" keys down at the same time. Hard Reboot Article If that does not work, then sign out of the device. Once signed out, next to their name and icon there is a down arrow. Click on the down arrow and select “remove user”. Once they’ve removed themselves, have them sign back into the Chromebook using their BHP Gmail account information. Please make sure to sign in to the classroom with the same information. Remove User Article. Additionally, close any unneeded tabs.

Slow Chromebook/Apps: The Chromebook should update automatically. If it does not, you can force it to update by navigating to "About Chrome OS" in the Chromebook settings. Chrome OS Update Article

Trackpad Disappearing: To fix a mouse not showing up on the Chromebook, try a hard reboot. This is done by holding “Refresh” and “Power” down at the same time. Track Pad Article

General: Here is another helpful article on general Chromebook problems that students can follow to troubleshoot: Fix Chromebook Problems Article